How can we help?
Contact us
Email hello@coffeebud.app — questions, bug reports, safety reports, data requests, and feedback all go here. We usually reply within two business days (safety reports within 24 hours).
For a bug, it helps to include your @username, your iPhone model and iOS version, and what you were doing when it happened.
Delete your account
- Open Coffee Bud and go to the Profile tab.
- Tap the gear icon to open Settings.
- Tap Delete account and confirm.
Your account is hidden immediately. Sign back in within 30 days if you change your mind; after that it's permanently deleted and your past check-ins are anonymized. Can't get into the app? Email hello@coffeebud.app from the address on your account and we'll delete it for you. Details are in the Privacy Policy.
Frequently asked questions
Why can't I check in?
Check-ins only work when you're at the cafe — within about 150 meters — so make sure Location is allowed for Coffee Bud (iOS Settings → Coffee Bud → Location → While Using the App) and Precise Location is on. There's also a limit on how often you can check in to the same cafe and how many check-ins you can make per day.
Why don't I see Starbucks or other big chains?
On purpose. Coffee Bud is a map of independent and small-chain cafes. You can hide additional chains in Profile → Settings → Hidden chains.
Who can see my check-ins?
You choose for every check-in: Public (anyone on Coffee Bud), Friends, or Private (only you — it still counts toward your streak and rank). Set your default in Profile → Settings → Privacy.
Why does Coffee Bud ask for “Always” location?
It's optional. With it, after you check in your iPhone can notice when you leave that cafe and clear your “here now” status so friends don't see you there after you've gone. Without it, the status expires on its own. Coffee Bud never tracks a continuous location history.
How does “Find friends from contacts” work?
Phone numbers are turned into one-way hashes on your device, and only the hashes are compared on our server. We never upload names or raw numbers, and the hashes aren't stored afterwards.
How do I report or block someone?
Press and hold a check-in in your feed, or open the person's profile, and choose Report or Block. Blocked users can't see or interact with you. We review reports within 24 hours. You can also email us.
I'm not getting notifications.
Check iOS Settings → Notifications → Coffee Bud, then Profile → Settings → Notifications in the app to make sure the types you want are on and quiet hours aren't active.
A cafe is missing or has wrong details.
Use Report cafe on the cafe's page to flag wrong details, or suggest a missing cafe from the map. If you own or work at a cafe, you can claim it from its page.